Careers at Xceleration
Senior Account Manager, Client Services (Atlanta, GA)
We are seeking a multi-talented, hard-working and outgoing individual eager to grow with our independent and fast-moving company. If you are: a well-organized, analytical, and detail-oriented person; a strong communicator; and if you excel at multi-tasking, enjoy working with technology, details, and people, and have related work experience in your background ... this could be a great fit for you!
Position Responsibilities:
- Client Relationship Management
- Program Management
- Customer Service Management
In this role you will serve as the primary contact for multiple clients and will be responsible for the day-to-day operational management of their web-based incentive and recognition programs. We will rely on you to maintain a focus on understanding the client’s business, anticipating needs and building positive relationships, while also keeping track of all incentive and recognition program details, large and small. You will need to keep an eye on the big picture as it relates to the incentive strategy, while working through the many ongoing operations details with your assigned clients.
In addition to managing assigned Client Relationships, you will also manage one or more Account / Program Managers, whose responsibilities involve the day-to-day operational management of assigned incentive and recognition programs.
Specific Responsibilities include:
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On a daily basis, this position will have multiple responsibilities that are time-sensitive and require a high level of attention to detail. The position will require interfacing directly with other internal staff and vendors in order to complete projects and ensure client satisfaction. Contacts may include creative resources, web developers, marketing / sales industry experts, and award fulfillment suppliers. It will be necessary to understand the industry, audience, and goals of each specific client and incentive / reward program in order to provide the best possible service in the completion of projects, and to ensure the complete satisfaction of both our corporate clients and their award program participants.
Requirements:
Our ideal candidate will be a self-motivated individual with exceptional attention to detail, analytical problem-solving skills and a customer service mentality. The ability to develop and maintain strong relationships with key contacts is critical; in addition, exceptional communication skills (both written and verbal) are a must.
Required Skills and Experience:
Preferred:
Benefits:We offer a competitive salary (commensurate with experience) and a generous benefits package, which includes:
To Apply:To formally apply for this position, please email us at careers@xceleration.com and be sure to include information about your salary expectations/requirements. NOTE that we are unable to further consider candidates who do not include requested salary information. |
Submit Your Resume
Electronically:
Email: careers@xceleration.com
Fax: (678) 680-7364
By Mail:
Xceleration, Inc.
ATTN: Career Services
5901-A Peachtree-Dunwoody Rd
Suite 400
Atlanta, GA 30328
No telephone calls please.
Qualified candidates
will be contacted.
